Returns & Refunds

30-day money-back guarantee. If you're not fully satisfied for any reason, you can return your Obellex cap within 30 days of delivery for a full refund of the product price.

Eligibility

• Return requests must be made within 30 days of the delivery date.
• Both unused and used caps are accepted — we stand behind the product.
• Please include the original packaging where possible.

How to start a return

1. Email support@obellex.com with your order number.
2. We'll email a prepaid Australia Post return label within 1 business day.
3. Drop the parcel at any Australia Post outlet.
4. Once received, we issue a full refund to your original payment method within 5–10 business days.

Damaged or faulty items

If your Obellex cap arrives damaged or develops a fault within 12 months of purchase, contact us and we'll arrange a free replacement or refund at your choice.

Non-returnable items

• Digital vouchers or gift cards.
• Items purchased from third-party retailers (please contact them directly).

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights to a repair, replacement or refund under those consumer guarantees.